remote mouse connection failed windows 10

Troubleshooting Remote Mouse Connection Failed Errors in Windows 10

====================================================

Remote mouse connection failures can be a frustrating experience for anyone working or gaming on multiple computers at once. When trying to set up remote desktop connections between your primary machine and another device running Windows 10, you may encounter an error message that reads 'remote mouse connection failed.' This article will walk through some common causes of this issue as well as provide step-by-step instructions on how to resolve the problem.

Causes of Remote Mouse Connection Failure

--------------------------------

Before diving into potential solutions, it's essential first to understand what might be causing your remote mouse connections to fail. Some possible reasons include:

* Incorrect VPN settings: Ensure that you have entered the correct server name or IP address for your L2TP/IPsec connection.

* Authentication issues: Double-check that you are using the right authentication method, username, and password.

Troubleshooting Steps

----------------

### Step 1: Verify Basic Connection Settings

Firstly, ensure that all basic settings are correctly configured on both devices:

1. Open the Start menu in Windows 10.

2. Type 'Network & Internet' into the search bar and click on it when it appears.

'Image description for step 1-3'

3. Click on 'VPN.'

4. Select your L2TP/IPsec connection from the list of available connections.

5. Make sure that you have entered the correct server name or IP address, authentication method (e.g., Microsoft Windows), and username/password details in their respective fields.

### Step 2: Check Network Connectivity

Next, verify whether there are any issues with your network connectivity:

1. Ping the remote computer's public IP address from both devices to ensure they can reach each other via TCP/IP.

```

ping -t 5

```

2. Use an online tool like 'Down For Everyone Or Just Me'(https://www.isdown.com/)? or 'Is My VPN Working?'(http://ismyvpnworking.org/) to test if your internet connection and/or VPN service is operational.

### Step Firewalls/NAT/Routers

If pinging the remote computer's IP address succeeds but you still encounter problems connecting via L2TP/IPsec, it may be due to a misconfiguration of firewalls or NAT devices between your computers:

1. Temporarily disable any third-party firewall software on both machines (e.g., Norton Internet Security).

2. If using Windows Defender Firewall, open its settings and enable the following rule types for Domain, Private, Public networks:

* Inbound: Allow L2TP over GRE

* Outbound: Allow IKEv3/IPsec

### Step 4 - Reset VPN Client Settings to Defaults

Sometimes resetting all VPN client settings back to their default values can resolve issues:

1. Press the Windows key + I on your primary machine.

2. Click on 'Network & Internet.'

3. Select 'VPN' from the left-hand menu bar.

4. Right-click on your L2TP/IPsec connection and select 'Delete'.

5. Re-add the VPN connection using the same settings as before, making sure to checkmark all boxes under 'Use Windows' built-in client' section during setup.

Troubleshooting Additional Steps

-----------------------------

If none of these steps resolve your remote mouse connection issues or you continue encountering errors after following them:

1. Check event logs for any relevant error messages related to the L2TP/IPsec service (Services console > Services & Apps > View Event Logs).

2. Try disabling/enabling Remote Desktop Protocol (RDP) on both devices and restarting your computer(s) afterwards.

3. If you're using a third-party VPN client, try switching back to Windows' built-in L2TP/IPsec client as a troubleshooting measure.

-------

In conclusion, remote mouse connection failures can often be attributed to simple configuration errors or issues with network connectivity rather than more complex technical problems. By following the steps outlined above and thoroughly checking your setup against these instructions should allow you to establish successful connections between multiple devices running Windows 10 using L2TP/IPsec VPNs.

Remember that if none of these troubleshooting methods resolve your issue, it may be worth reaching out directly to Microsoft Support or contacting your Internet Service Provider (ISP) for further assistance.

Remote mouse connection failed windows 10